Refund & Cancellation Policy

Pick up Orders:

Orders not picked up by the specified date will not be refunded and products will not be kept. 

Please contact us at by 12:30pm on the day of pick up to cancel your order and to receive a full refund (except for designer/custom macarons). Cancellations after 12:30pm will only receive 50% refund. 

Designer Cakes & Macarons:

These require at least 72 hours advance notice for cancellations and any refund. *We reserve the right to only refund 50% if your product is already in production. Cancellations in under 72 hours will not be refunded. As we need to ensure your custom products will be made in a timely manner, early preparation will sometimes be required. As a result, we may not be able to make some adjustments (i.e. flavour change, or colour/design change, etc.)

Custom macarons that are already produced will not be refunded.

Delivery Orders:

Please verify that all information is correct before proceeding. Packages will not be redelivered if the incorrect address is given. As soon as an order is placed, the cancellation fee is $5 and date changes must be made at least 24 hours in advance (additional charges will apply). For date changes made in under 24 hours, another delivery fee is required. For cancellations after 4pm the day prior to the delivery, the delivery fee will not be refunded. 


High Tea Orders:

All cancellations will be subject to a $5 cancellation fee per set. Same day cancellations will not be refunded.